The suede on one of my boots ripped, but not along the seam. I sent it off to the Original Cobblers who said they could repair it but not to have too high expectations of how invisible it would be. They also said they were busy - but I was not in any rush so sent it off. Within 2 weeks I have my boot back and the repair is amazing - unless you look really closely at the boot you cannot see it. Thank you so much.