After my dog chewed the zip of one of my boots, I thought I'd have to spend nearly £200 for a new pair as the boot's manufacturer was of NO HELP whatsoever. I sent the damaged boot to Original Cobblers who not only replaced the zip buy gave me such excellent service that I am, impressed beyong belief!!! I was kept up to date on the repair both by telephone an email and the boot were returned to me this morning exactly when the email said thay'd arrive. This company is absolutely BRILLIANT!!!